Online Casino Review Process Explained

We use a thorough online casino review process here at Maple Casino. After analyzing six key factors, we make recommendations on the best online casinos for our readers. Readers might ask how we conduct our casino reviews. What are those essential features every good casino should have? In the article below, we describe our comprehensive online casino review process.

First, we take into consideration key factors that affect all players: the site’s deposit methods, bonus promotions, and game selection. Next, we consider customer service, including the  registration process and tech support if you have problems. Even if those factors check out, we don’t recommend a casino if the site’s safety, security, and reliability is questionable.

Keep in mind these key factors while reading our in-depth guide to how Maple Casino examines online casinos. In fact, make a checklist of factors you consider important, then make your own informal review based on the factors we describe. Whenever you choose an online casino, make sure to do your due diligence.

Double-check your results, research player advice and complaints on respected message boards, forums, and aggregate review sites. With that in mind, let’s take a look at the key elements of the best online casinos.

The Sign-Up Process

The sign-up process is the first step in joining an online casino site. The process should be quick and easy – taking less than five minutes. Legitimate Canadian casinos require your date of birth, so the site admin knows you’re of legal age to gamble in Canada.

Later in the registration process, you’ll choose a username and password, while giving your name, address, and email address. The recommended online casinos at Maple Casino make the sign-up process quick, intuitive, and easy.

The Banking Methods

The deposit and payout methods at an online casino are pivotal to your enjoyment. Players want to use the banking methods they use for everyday purchases. Canadian gamblers come from varied backgrounds, so a site needs a lot of options. They also need payment methods specific to Canada, such as Interac.

The most popular payment methods for online casino players are credit cards, debit cards, prepaid cards, and e-Wallets. Each deposit method has its own advantages and drawbacks. We study the deposit and payout options from all sides: how long it takes, whether payment requires a fee, and what the minimum and maximum amounts transferred are.

Reliability is the key factor. Many online casinos have a short life span because they don’t pay winnings, they slow-pay winners, or they haggle with customers over terms of use. If you win big at a casino site and they don’t pay, then you never won in the first place.

Maple Casino’s team of experts review the customer experience and reputation of each banking method, while also learning what kind of documentation you must submit to verify your identity. Our reviews take into account all these aspects of casino payments.

The Bonuses

Bonus promotions are crucial to your online casino gaming experience. The welcome bonus is the perk that is most talked about, because it’s the largest bonus with the best match rate. Match rate is important, because it tells how big of a bonus your deposit triggers. For example, let’s say an online casino offers you a 100% match bonus up to $1,000 on a deposit. If you deposit $1,000, you end up with $2,000.

Our reviews always contain the bonus’s wagering requirement. The wagering requirement – also known as the rollover or playthrough – describes how much you have to bet in order to cash out the bonus amount. If you receive a $200 bonus with a playthrough requirement of 20x, you’ll need to bet $4,000 before you could withdraw the bonus amount.

Maple Casino’s reviewers focus on more than just welcome bonuses. Recurring promotions like the reload, weekly, and daily bonuses are just as important, because they are redeemable many times over. Players often overlook free spin bonuses, but we analyze these offers to help you make the call on which Canadian casino promotions are best.

Casino Games

World-class online casinos should have all the games you want to play. Some sites are strictly for playing online slots, while others focus on sports betting or poker games. We focus on the best Candian online casinos, which include a variety of online slots, table games, specialty games like keno or scratch cards, and video poker. We know the most popular games in the Canadian gaming industry, so our reviews point readers in the right direction.

When reviewing online casinos games, we look at the software providers. Most casinos license software from one or more developers, so they can feature the most popular and trusted games online. If a site promotes games from companies with great reputations such as Microgaming or Betsoft, our reviewers know you’ll have a good time at that casino.

Maple Casino’s reviewers understand how important mobile gaming in 2020 and beyond. So many bettors want casino games on the go, so each of our reviews discusses the mobile casino version of a site. If a casino has an Android or iPhone/iPad app, we let you know. We examine game selection and whether the Android and iOS games use Flash or HTML5, so you’ll know whether the gameplay and graphics work best with your smartphone or tablet.

Customer Support

Solid customer support is another key factor in Maple Casino reviews. Hopefully, you never face technical issues or payment delays. If you do, you want to know the site’s representatives are knowledgeable, helpful, honest, and friendly. Our experts have experience with each site we review, so we direct players to the sites which care about their customers.

We also list your best methods of communication. Most online casino sites have a live chat feature, which provides instant service for your questions and concerns. Our reviews provide a link to live chat if available, along with toll-free phone numbers, email addresses, and contact forms. The Canadian online casinos that Maple Casino recommends all have friendly and fluent customer support staff members.

Safe & Security

Safety and security are last on the list, but just as important. Online casinos need to protect your transactions, while also giving you fair games and trustworthy service. A site’s reputation is essential to its future and we take pride in recommending the trusted, honest casino operators.

When recommending online casinos to Canadians, we look for the symbol of eCOGRA, the eCommerce Online Gaming Regulation and Assurance. eCOGRA is an industry watchdog group known for third-party audits to ensure fairness of the games. We also discuss licensing authorities, which test sites for fairness and safety. The Canada-based Kahnawake Gaming Commission is one of several top licensing commissions which confer legitimacy on a casino.

Digital encryption software is important, too. If a site’s owners have good intentions but doesn’t protect its customers from identity thieves, then intentions don’t matter. We recommend sites with 128-bit encryption and SSL certificates — what banks use to ensure your transactions are secure. Maple Casino picks sites that keep your personal and bank information safe, so you don’t have to worry when you sign up at one of the Canadian online casinos we recommend.

How to Choose a Canadian Online Casino

When we review online gambling sites like All Slots Casino, Playamo, or Jackpot City, we have an outline of topics we discuss. These include the welcome bonus, casino rewards program, deposit methods, software providers, customer support staff, terms and conditions, and licensing. This allows players to compare and contrast the various online casinos directly using the same criteria.

When it’s time to choose a CA online casino, follow our process. Open two or more Maple Casino site reviews and compare the two products point-by-point.


Online casino reviews should be transparent and straightforward. Bettors should be able to focus on a few key factors when making their decision. Maple Casino’s experts follow a methodical process, so you can make informed decisions. We hope our explanation of our online casino review process clarifies what we do, while giving you a clear picture of what new players should target when picking a gambling site.


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