Maple Casino

Casimba Casino Review 2024 – Best Customer Support

Updated On: February 13, 2024

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Welcome Bonus:
200% Up to $5000 + 50 free spins
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Overall Rating
4.5/5
Bonus
4.3/5
Payout
4.5/5
Security
4.7/5
Device Compatibility
4.4/5
User Experience
4.6/5
info
Our score is based on our experience and the reviews from the entire Internet.
Min Deposit
$20
Deposit Options
  • visa
  • mastercard
  • paypal
  • +3
Devices
  • desktop
  • mobile
  • apple
  • android
Number of Games
2600+

We receive a commission from the casinos listed here. 19+ | T&Cs apply

Stephen Abiola
Stephen Abiola
Casino and Games Specialist
With 9+ years of experience, Stephen has in depth knowledge of gambling strategies and writing casino reviews.

Our Experience of This Online Casino

Casimba Casino welcomes you to a world of endless entertainment. This reputable gambling site is home to thousands of casino games from popular providers such as Pragmatic Play, NetEnt, Play’n GO, and Big Time Gaming. Upon creating as a new player, you get rewarded with an attractive welcome bonus that spans through your first few deposits. The wagering requirement is pretty decent, and you get a variety of banking methods to choose from. Casimba Casino definitely ranks among the best betting sites for Canadians.

Pros
  • Licensed by both MGA and UKGC.
  • Friendly 35x wagering requirement.
  • Thousands of games from leading companies.
  • Massive welcome bonus package.
  • 24/7 live chat.
Cons
  • No withdrawals with an active bonus balance.
  • $20 Minimum deposit
  • Skrill and Neteller deposits don't qualify for the welcome offer.
  • MuchBetter, PayPal, and Cryptocurrencies not available.

What Makes This Casino Unique? Casimba offers a huge deposit bonus with a friendly 35x wagering requirement.

Casino Highlights

Casino Info

  1. Licenses UK Gambling Commission (UKGC), Malta Gaming Authority (MGA)
  2. Min Deposit $20
  3. No. of slots/games 2,600+
  4. Owner White Hat Gaming Limited
  5. Certifications SSL

Payout Info

  1. Payout % 96%
  2. Withdraw Speed Up to 7 days
  3. Banking Options Visa, Mastercard, Neteller, Interac, Paysafecard
  4. RTP 96%
  5. Max Deposit N/A

Customer Support

  1. Phone No
  2. Email support@casimba.com
  3. Live Chat Yes
  4. Languages English, French
showcase-icon
Tip
The minimum you can withdraw at Casimba Casino is $20 after depositing or wagering at least once. The maximum weekly withdrawal is $5,000 unless you're a VIP member.

Elevate Your Wins with These Bonuses and Promotions

Before we rate and review any gambling site here at Maple Casino, we ensure it runs multiple offers and promotions for new and existing players. At Casimba Casino Canada, there’s an irresistible $5,000 welcome offer available for newly registered players. This casino also has other promotions for existing players, including an exciting VIP program to earn and redeem loyalty points. Let’s unbox the bonuses.

 

First deposit bonus

After signing up and making your first deposit of at least $20, you’ll receive a 200% match bonus, reaching $5,000. This means, that if you deposit $30, they will reward you with a $60 non-withdrawable bonus, giving you a total of $90 to play with. This is an excellent welcome offer, considering most casinos max out at 100%.

Casimba casino first deposit bonus

That’s not all you’ll get, they will also add 50 free spins and 500 Loyalty Points to the welcome reward. The 50 free spins can only be used on Play’n GO’s iconic Book of Dead slot.

 

Bonus percentage per game

The wagering percentage determines the total amount to stake on eligible games. As expected, different games contribute varying rates to the wagering requirement. For example, bets on online slots contribute 100% towards the wagering requirement. This means if you wager $20, the entire amount will contribute towards fulfilling the rollover requirement.

Breakdown of Welcome Bonus

Sign up bonus
200% Up to $5000 + 50 free spins
  • Valid For: New players
  • Wagering Requirement: x35
  • Expiry: 30 days (match bonus), 10 days (free spins)
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  • Slots
    100%
  • Scratch Cards
    100%
  • Keno
    100%
  • Table games and video poker
    0%
  • Progressive jackpot games
    0%

Claim even more bonuses

Without further ado, let’s discuss the available promotions for existing players.

Second and third deposit bonuses

After making your second deposit, Casimba Casino rewards you with a 25% reload bonus of up to $1,000. Just like the first deposit, you’ll also receive 50 free spins on 108 Heroes by Triple Edge Studios. There are no special codes required to claim the second deposit offer.

The casino also offers a 50% reload bonus of up to $500 after successfully making the third deposit. This offer comes with 25 free spins on Deco Diamonds by Microgaming. Note that these two reload bonuses have similar terms and conditions to the first deposit offer. So, carefully read the fine print before claiming anything.

Weekly $500 cash give away

Casimba Casino allows you to win a weekly cash prize in this promotion. For every $40 you wager, you’ll earn one point. After collecting 100 points, you’ll receive a mini-ticket to enter the prize draw. Note, that you must deposit at least $100 to earn points and enter the draw from Monday to Sunday. After the draw, this casino will award $50 to ten lucky players. This amount is available to cash out instantly.

$15,000 Giveaway or luxury safari holiday

After verifying your account, opt in for this promotion to win part of the $15,000 prize giveaway or go on a luxury Safari holiday. This offer is available thrice a year, with the next package scheduled to run from February 1 to April 30, 2024. To enter the competition, you must get a Major Ticket by collecting 250 points, with every $800 wager earning you a point. You must also deposit at least $1,000 during the promo period to earn points.

$50,000 in cash

Every year, Casimba Casino conducts a prize draw between February 8 to January 31 for a chance to win the lion’s share of the $50,000 cash prize. To benefit from the promotion, you must earn a Mega Ticket worth 500 points, with a $1,000 wager earning you a single point. You must deposit at least $1,000 to earn points and enter the prize draw.

Our Journey with Casimba Casino's Loyalty Program

After registering and depositing funds, email vip@casimba.com to join the Silver Level. As you continue playing, they will promote you to Gold, Platinum, and Elite levels where bigger and better prizes await.

Casimba VIP Program

Below are some of the advantages of becoming a VIP player at this casino:

  • Get a personal VIP account manager
  • VIP level upgrade rewards
  • Faster/priority withdrawals
  • VIP cash back offers
  • Exclusive birthday rewards
  • VIP cash credits
  • Special tournament invitations
  • Exclusive invites to VIP holidays and events

Get Started: Sign Up for an Account Now

Interested in claiming the bonuses available at Casimba Casino? Go ahead and register to claim these perks and enjoy the extra benefits. You can sign up for an account from Alberta, Yukon, Nunavut, and other regions.

Below are the steps:

  1. Visit Casimba Casino, then click Sign Up on the welcome bonus banner.
  2. Fill out the form with your first name, last name, gender, and date of birth.
  3. Next, choose the state/union territory you’re signing up from, then tap Continue.
  4. Enter your email, phone number, and address, then click Continue.
  5. Provide your username and password.
  6. Lastly, accept the T&Cs to register for an account successfully.

 

 

Explore Casimba Casino's Diverse Games Library

After claiming the welcome bonus, the next step is finding the best casino games. Thankfully, this casino has no shortage of gaming options, providing you with 3,400+ titles from leading software developers.

Casimba Games Library

Below are the available game genres:

Slots

Slots

At the time of writing this Casimba Casino review, we found over 2,600 titles, and they occasionally expand the collection with new titles. Some popular slots include Raging Rex 3 by Play’n GO, Money Train 4 by Relax Gaming, Big Bass Splash by Pragmatic Play, and more.

Table Games

Table games

If you’re a fan of casino table games, you’re in luck — this casino features 60+ titles to explore. They offer blackjack, roulette, and craps titles from Microgaming, Gaming Corps, Switch Studios, and other software developers. We also found a few baccarat titles from Iron Dog and Switch Studios.

Poker icon

Poker

There are several poker titles from leading casino software developers like Microgaming and Asylum Labs. However, we advise you to learn the basic poker rules and strategies before playing this card game.

Live casino

Live Casino

Casimba Casino is home to 30 live dealer games from Authentic Gaming, Pragmatic Play, and Ezugi. You’ll find popular titles like Sweet Bonanza Candyland by Pragmatic Play, Namaste Roulette by Ezugi, and MultiPlay Blackjack by Authentic Gaming. Unfortunately, we didn’t find any titles from Evolution Gaming.

Must-play Games at Casimba Casino

Now that you know the available game categories at this casino, let’s help you find the most popular games to play as a beginner.

Raging Rex 3 – Play’n GO

In October of 2023, Play’n GO announced a trip back to the crustaceous period in Raging Rex 3. This thrilling sequel will teleport you to the gigantic forest to meet the legendary carnivore and create winning combinations on 6×4 reels.

Raging Rex 3

Money Train 4 – Relax Gaming

Money Train 4 by Relax Gaming is another rewarding sequel worth playing on this site. It’s the fourth and final edition of the top-performing sequel, delivering a highly volatile experience with a top reward of 150,000x the stake. In this game, you’ll hop aboard a heavily armed, futuristic train flanked by creepy-looking skulls.

Money Train 4

Wacky Panda – Microgaming

Wacky Panda is tailored for you if you’re after simple and traditional-style slot gameplay. It’s a medium volatility 3-reel slot set inside a typical Chinese jungle, where you can join the pandas in a bamboo chewing galore. Besides the colored pandas, you can match fruits like watermelons, grapes, and bananas to receive a payout reaching 1,000x the stake. The biggest payout in this game is 3,333x the stake.

Wacky Panda

Big Catch Bass Fishing Megaways – Blueprint Gaming

If you’ve played Blueprint Gaming’s Big Catch Bass Fishing, this Megaways title is a must-play. This game takes you on a fishing adventure on a 6×5 game board with up to 15,625 winning ways. It has up to nine symbols that payout after matching at least three on adjacent reels, although the top-value boat pays out for just two. Big Catch Bass Fishing is a medium-high volatility slot with a friendly RTP of 96.18%.

Big Catch Bass Fishing Megaways

Legacy of Dynasties – Play’n GO

Released in November 2023, Legacy of Dynasties is an excellent addition to Play’n GO’s slots collection. This game takes you inside a humble Chinese antique shop to search for ancient relics. You’ll play on a 5×3 grid and secure a win after matching symbols on a bet line. During the spins, you can exploit features like expanding symbols, free spins, and nested spins to find the relics of the Three Kingdoms.

Legacy of Dynasties

Payment Methods Available at Casimba Casino

Casimba Casino offers safe and reliable banking services. You can deposit using traditional debit cards like Visa and Mastercard or alternatives like Interac, Jeton, Neteller, Jeton Cash, and Neosurf if you don’t want to link your bank details. Unfortunately, they don’t have popular banking channels like MuchBetter, PayPal, and cryptocurrencies.

It’s important to note that all withdrawal requests must be made through the same banking method used to deposit funds. If you use a payment method that isn’t available for withdrawals, the casino will ask you to provide an alternative payment channel. If this does happen to you, you may be asked to provide further information or documentation.

The table below summarizes the payment services that are available:

Payment MethodPayment TypeMinimum DepositWithdrawalWithdrawal Time
1 Mastercard Credit/debit card $20 ✗ ✗
2 Visa Credit/debit card $20 ✓ 3–5 days
3 Neteller e-wallet $20 ✓ Up to 2 days
4 Paysafecard Prepaid $20 ✗ ✗
5 Jeton Cash e-wallet $20 ✓ Up to 2 days
6 Neosurf e-wallet $20 ✓ Up to 2 days
7 Interac Online Banking $20 ✓ Up to 2 days
8 Luxon Pay e-wallet $20 ✓ Up to 2 days
9 CashtoCode eVoucher Voucher $20 ✗ ✗

Navigating the Casino: User Experience Unveiled

One of the reasons we recommend joining Casimba Casino in Canada is the incredibly well-organized and modern user interface. Immediately after landing on this website, we were impressed by the design and layout. The images looked vibrant, with this casino letting us conveniently switch between the light and dark modes.

After creating an account and logging in, you’ll find a menu icon in the top-left corner. Click it to view this casino’s services, including pages such as My Account, games, customer support, VIP, promotions, and more. Although this casino can take a few seconds to load the pages, we didn’t find any reason to suggest the website is slow and cumbersome.

casimba lobby

The casino also makes it easy to find whatever games you want to play. For example, this casino will list your most played titles under the “Favourites” page and newly added titles under the “New” tab. You can also filter the game titles based on the date, name, and software provider. Overall, this casino site is designed to give you a smooth and fun experience.

Mobile compatibility

Being a modern online casino launched in 2017, Casimba Casino is mobile-optimized to provide a smooth and convenient performance on Android, iPhone, iPad, and Windows phones. For a start, you don’t need to download any app or APK to enjoy the mobile casino experience on this brand. Instead, you can access all the services on the browser-based version, including payments, live dealer games, video slots, and more.

Is the experience any different on Android or iPhone? From our experience, it offers a similar design and layout when using these popular mobile platforms. You’ll see the menu button and the search tool in the top-left corner of the screen. At the bottom, you’ll find a toolbar with buttons for accessing the live chat feature, games, and “My Account.”

Mobile ResponsiveYes
Mobile NavigationGood
Mobile AppNo
AccessibilityGood

Safety and Security Measures in Place

Security icon Security

Safety and security are critical considerations when choosing a casino site, and Casimba Casino knows this. Despite not having a Canadian license, this casino is licensed by some of Europe’s strictest regulators: the UK Gambling Commission and Malta Gaming Authority. This indicates that they offer a reliable and trustworthy gaming experience.

Another critical security feature we look at when reviewing a Canadian casino is SSL (Secure Socket Layer) encryption. We can confirm that Casimba Casino offers a secure connection with a valid 128-bit SSL certificate from Amazon.

Owner: White Hat Gaming Limited
Licensed by: UK Gambling Commission, Malta Gaming Authority
Audited by: Malta Gaming Authority (MGA)

Customer Support

You might encounter a few challenges at Casimba Casino. If that happens, search for answers under the detailed FAQ page. Here, you’ll find answers to popular questions from how to claim the welcome bonus, how to make a withdrawal request, how to verify your ID, and more.

However, if you want to speak to an agent to request a VIP membership or follow up on delayed payments, the casino offers 24/7 live chat support with instant responses. Alternatively, send an email to support@casimba.com, although responses via this method can take up to 24 hours.

Support optionsIs it present?Was it helpful?Response
Live chatYesYes, veryImmediate
EmailYesYesUp to 24 hours
TelephoneNoN/AN/A
Help Centre/FAQYesYesN/A

Below are the support languages at the casino:

  • English
  • Dutch
  • Spanish
  • French
  • Norse
  • Portuguese
  • Suomi

What's the Verdict?

Now you should be ready to sign up and start playing at Casimba Casino. One of the main upsides of this gambling site is the massive welcome bonus package with friendly terms and conditions. This casino also offers an extensive selection of loyalty rewards and top-quality games from leading game developers. However, table game fans may find the options a bit limited. This is also true about the number of banking methods. Other than those two drawbacks, this site ticks nearly all critical boxes.

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