How Canadian Online Casinos Aid Responsible Gambling

Gambling operators of all sorts take responsible gambling very seriously.

Land-based casinos must maintain extensive responsible gambling programs. All casinos in British Columbia, for example, work with the BCLC to establish GameSense information centers in every establishment.

Lottery operators in various provinces often launch programs to address problem gambling. They also try to address potential harm before it manifests. The British Columbia Lottery Corporation recently launched PlayPlanner as one of its many tools for players. The Ontario Lottery and Gaming Corporation even won an award from the World Lottery Association earlier this year for its responsible gambling program.

What is Responsible Gambling?

The basic idea behind responsible gambling is social responsibility. It is the imperative that the gambling industry is tasked with ensuring integrity and fairness in the gambling opportunities they provide. They are also compelled to promote awareness of potential gambling harms, such as addiction.

Responsible gambling has become the norm in the industry around the world.

The most basic form of promoting responsible gambling is to ensure that customers are of legal age. Also, that there is no criminal behavior involved. It also requires gambling operators – whether casino owners or lottery commissions – to promise that their games are fair and random.

More common in today’s gambling environment, though, is the responsibility of customer-first programs. This means that customers should be warned about the potential dangers of gambling, as well as ways to prevent their gaming from becoming a problem.

Canadian Online Gaming Responsibilities

For online gaming that is operated by provincial regulators, there are laws that dictate the types of responsible gambling measures that should be taken. There are also nonprofit organizations that monitor these offerings to ensure that they are as effective and progressive as possible.

Many online casinos for Canadians operate under different regulations, though. These casino operators abide by the rules of their individual regulators, whether based in Malta or Curacao.

These rules vary by regulator, but a quick look at online casinos shows that they take responsible gambling for their online customers very seriously.

  1. Responsible Gambling Pages

Sites like Play Amo put a lot of effort into creating a place for responsible gambling information in plain view. Players can access the main responsible gambling page directly from the home page and from several menus.

The page on Play Amo offers a variety of information, including ways that the support staff can help any player with questions or concerns about gambling.

  1. Customer Support

Every one of our recommended online casinos educates their customer service representatives to handle questions about problem gambling. There are also managing members of those teams that can step in to take care of serious issues.

Customer service staff should have the tools to provide a number of options to players. They can offer phone numbers of support organizations in their area of Canada or help them place limits on their play.

  1. Self-Exclusion

Online casinos have to offer players the ability to exclude themselves from the casino for a period of time or for a lifetime.

All Slots Casino, for example, lists much of that information in its FAQ section under the heading of responsible gambling.

Players can self-exclude from All Slots by locking their own account for a minimum of 24 hours (the “take a break” period). They can also do this for six months. There is also a maximum of lifetime self-exclusion. During this time, players can lock themselves out of their accounts. All Slots will also not send any promotional or marketing materials.

  1. Limited Gambling

Limits are the most common method for players to control their online gaming. They can set various limits on their accounts to help them control their spending.

For Jackpot City players, they are able to speak with a member of the support team at any time of the day or night to discuss limits. Players can set and then adjust their deposit limits on a daily, weekly, or monthly basis. This keeps players from giving in to “chasing losses” or “feeling lucky”. They know that these do not generally lead to smart decisions.

  1. Resources

Whether looking on a casino website or on our website, there are multiple resources that players can find and use to obtain assistance for themselves or others.

Gamblers Anonymous is the most common, as it serves people in all parts of the world. There are also organizations like the Canadian Partnership for Responsible Gambling and provincial ones like the BC Responsible & Problem Gambling Program.

In addition, the Problem Gambling Guide is a website that offers a plethora of information. From finding help to reading about addiction and recovery, as well as help for families, the site is very comprehensive and helpful to people in various situations and stages of gambling stress.


Jennifer Newell

Jennifer Newell

Jennifer Newell has been writing about poker and gambling since 2004. From her days in the WPT offices to covering summers of WSOP tournament action, she also followed gambling legislation to Washington D.C. and women-only poker to the Bahamas. Meanwhile, she lived in Los Angeles and Las Vegas for many years before moving back to her hometown of St. Louis, Missouri. Now, Jen travels less, writing about poker and online gambling from her home with her two dogs watching her every move. In her spare time, she follows politics, works on her never-finished novels, and learns Italian in the hopes of retiring to Italy someday.

If you want to know more, you can follow Jen on Twitter @WriterJen


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