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Looking for answers? We’ve got most of your questions covered in our FAQ section.

Frequently Asked Questions Maple Casino

How do I get my 1st Deposit Bonus?
How do I purchase casino credits?
Are my transactions secure?
When will I receive my winnings?
Why can I not withdraw?
Why can’t I deposit?
I have forgotten my password/account number, what should I do?
I don’t want my bonus. Can I remove it?

CASINO INSTALLATION FAQS

Once you have downloaded the casino software, you will receive games and possibly free games as well.

How do I download the free software?
What do I do once the download is complete?
How do I connect to the online casino?

REGISTRATION FAQS

How do I register at an online casino?
What is the minimum amount of gaming credits I need to purchase?
Do I pay to play as a Guest?
For how long will my Guest account be active?
Can I purchase more casino chips in Guest mode?

FAQS ONLINE CASINO LOG IN

How do I log into an online casino account?
What if I try logging in and it doesn’t work?
What is Crossplay?

ONLINE CASINO BANKING FAQS

Are my transactions secure?
How do I purchase credits?
How do I cash in my winnings?
How do I reverse a cash-in request?
What fraud prevention measures are in place?
How can I view my account?

SECURITY FAQS

Is my credit card number safe at an online casino?
How safe is it to give my credit card details over the Internet?
Are my account number and password safe?
Can I register a credit card at the casino that is not in my name?

ONLINE CASINO LEGALITIES FAQS

What is the minimum age required to gamble at Canadian online casinos?
How do you tell if a casino is legal?
Is the information secure?

CASOMP GAMEPLAY FAQS

What are my chances of winning?
How can I view exactly what cards have been dealt?

FAQS – TECHNICAL PROBLEMS

What do I do if I need technical assistance?
What happens if I lose my connection to the gambling server?
Why do the slot wheels keep spinning and don’t stop?
Why does the Roulette ball keep spinning without stopping?
Why do the cards not flip over during a hand?

HOW TO PLAY FAQS

How do I open an account?
Do CA online casinos offer any competitions and prizes?

ADDING MORE GAMES

How do I download more games?
How long does it take to download more games?
Why does it take so long to download new games?
What if I get an error while downloading more games?