Frequently Asked Questions
Looking for answers? Our team here at Maple has got you covered. Deposit and withdrawal questions? Got it. Bonuses inquiries? Answered. Gameplay queries? We try our best. Remember, if you’re looking for the most accurate information on a one of our recommended casinos, it is always best to reach out to their customer service directly, to get the most up to date information.
Maple Casino FAQs
What is Maple Casino?
Maple Casino is a site that is dedicated to recommending the best online casinos, games, and slots to online players. Our team is constantly working to provide players with fun and reliable information that keeps players informed and safe.
What is Maple Casino’s history?
Believe it or not, Maple Casino started out as an actual casino site with casino games before becoming a site for recommendations. We have come a long way since originating in 2004, if you want to know everything, visit the about us page.
Who is Maple Casino’s team?
Maple Casinos team is made up of online and land-based casino veterans. They have seen the good, the bad and the ugly, which means they know exactly how to spot a good casino. We also have newer team members who aren’t as experienced, in order to be able to create and provide content for players who are also new to the game and just learning the ropes.
Is it legal to gamble online in Canada?
Yes, it is completely legal to gamble online in Canada. As long as your casino of choice is regulated and licensed by a gaming authority (all of our recommendations are), you are good to go.
Can I play for real money?
Absolutely! Playing for, and winning real money is perhaps the biggest excitement of playing at a casino online.
What is the best casino option for me?
That is entirely dependent on what you, the player, is looking for. Our first recommendation is to browse through our casino reviews to see what casino best fits your needs when it comes to games, banking methods and customer support.
Sign Up FAQs
How do I choose which casino to play at?
When making the decision to sign up at a casino, it’s important to look at things like customer support, banking options, casino game offerings and safety and security. These things will all factor into what makes a casino right for you.
How do I sign up for a casino account?
Most online casinos make it super easy for players to sign up. After navigating to their site, there will often be a “JOIN” or “SIGN UP” button in the top corners or center of the page. Once you click that button, all you have to do is fill in basic account information like username, password, and country of origin. After that, you’ll be ready to make a deposit and play!
Do I have to make an account to play?
If you’re looking to play for real money, yes. But if you’re looking to try out some games for free, its entirely dependent on the site. Some do not require you to create an account at all, while others want you to create an account, but you do not have to make a deposit.
Bonuses & Promotions FAQs
When/how do I get my welcome bonus?
Players are entitled to their welcome bonus upon first deposit. This is something that ca differ between casinos, as you may get the entire bonus with your first deposit, or it may be broken up over your first couple. Be sure to check the fine print as the wagering requirements are different everywhere. When it comes to how, the deposit should automatically be applied to your account. If you don’t see it, contact customer service right away.
What is considered a good welcome bonus?
A good bonus is subjective, but we believe that the best bonuses include a high dollar amount and perhaps some free spins usable at the slots. Be sure to not judge a casino by their welcome bonus though, as many have amazing promotions going on once you get inside the.
What are wagering requirements?
Wagering requirements were brought into place shortly after casinos started giving bonuses. This is because it was very easy for players to take advantage of the system. It basically requires players to wager a certain amount in order to unlock their bonus. This means players HAVE to deposit before getting any bonus. For more information visit our bonuses page.
What game should I play if I am new to casinos?
When it comes to which games are best for new players, we are quite partial to slots. They are very easy to catch on to and quite simple to get the hang of. If you’re already familiar with table games outside of the online world, they are a lot of fun to indulge in, and again quite easy to get a hang of. Play whatever you’re familiar with until you feel comfortable, and utilize the free play option many casinos have!
What is the most popular casino game?
There isn’t one singular game that remains more popular than others, but a lot of players enjoy playing black jack, poker, baccarat and craps. If you’re looking for something a little more fast-paced we recommend trying roulette and online slots! You’re bound to enjoy them all.
How do online casino games differ from land-based casino games?
Luckily, not much at all. Online casinos have done an amazing job transitioning land-based casino games, online. The only difference is that you can sit at home on your coach instead of having to venture out to the casino, but you still reap all the same (if not more) benefits.
How do I make a deposit or withdrawal?
Most sites make the deposit and withdrawal experience very easy for players. Once you choose a preferred banking method, follow the steps the site provides you when it comes to either depositing or withdrawing. Keep in mind that deposits are usually instant, while withdrawals can take anywhere from a couple of hours to a couple of days.
What are the best banking options?
This all depends on what banking methods a player is the most comfortable using. Generally, any credit card (Mastercard or visa) eWallet, or cryptocurrency methods are the most popular and used options at casinos.
Can I use bitcoin as a deposit method?
Yes! Most casino sites offer bitcoin and its counterparts as a deposit and withdrawal option. Some even give bitcoin users extra bonuses and promotions to reward them for using the cryptocurrency.
Mobile Gaming FAQs
Can I play at casinos on my phone or other devices?
In short, yes. Many casino sites allow for players to play on mobile devices in many different ways. Some have a standalone app that is usually playable through iPhone and android, while others require players to navigate through their web browser.
What requirements are there for me to be able to use my phone?
Basic things like internet connection and an up to date software are important when it comes to gaming on your phone. If you have a spotty internet connection or an older phone, the site and games may not load and run the way you would want them to.
Is the gaming experience different on a mobile/tablet device?
Most sites have streamlined their desktop and mobile experience to be essentially the same, if not better. Players should notice little to no difference when switching between mediums, and may also be offered special bonuses and promotions for playing on their device.
Customer Service FAQs
How do I get a hold of customer service?
Each casino site has multiple modes in which you can communicate with them. The most common are telephone, email and live chat, which can all be accessed in the contact or about us sections on the individual site.
What if I lose or forget my username and password information?
This is an easy fix for any customer support team. Just reach out to one of the communication methods and let them know what’s going on. They should have you sorted in no time.
I can’t get in contact with customer service, what do I do now?
In this case, the site is probably overwhelmed by customer service requests. Our recommendation is to reach out through all modes of communication they have available. Be sure to continuously follow up and not give up as long as your issue persists.
Safety & Security FAQs
How do I know an online casino is safe?
There are a couple ways to know if a casino is safe. Every casino site SHOULD be regulated and licensed by a gaming authority. You will see their corresponding logo at the bottom on the site. You will also want to keep an eye for an eCogra logo, as they only endorse sites that are practicing the highest level of safety and security.
Is my account number, password, and banking information safely stored?
Yes. Every casino is held to a standard of keeping players information safe. Some have high-tech, un-hackable systems in where they keep this information, while others store the information with third party organizations who revolve around containing people’s information.
What is the minimum age required to gamble at Canadian casinos?
18 years old. No one under the age of 18 is allowed to gamble at either land-based or online casinos under the court of law in Canada. There are no exceptions.
Technical Issue FAQs
What do I do if I need technical assistance?
The best thing to do in this situation is reach out to customer service if it is a site issue. Be sure to check your internet connection and reception, as that’s what could be causing your issues.
What happens if I lose connection while I am playing?
The casinos gaming server should restore your credit balance with your bet outcome if the server resolves the bet during the loss of your connection. If it does not resolve the bet, it will show the unfinished bet next time you’re playing. If stats are not reflected the way they should be when connection is regained, contact customer service.
Why do the slot wheels or roulette ball keep spinning, or cards not flip over during a hand?
This is likely due to your internet connection and is quite an easy fix. All you have to do is close out the window and when you re-open, things should reset to the way they were before. If this issue persists, contact customer service.
We hope we were able to answer your most burning questions, and if not, send us a message and we will get back to you as soon as we can. And it is important to note that all the casinos we recommend to players are available to support players 24/7.