Frequently Asked Questions

What are the minimum and recommended system requirements?

a .Minimum requirements:
•CPU:  Intel P4 or AMD – 1.5ghz or faster
•Memory:  512MB (640MB if system shares memory with Video Card)
•Hard drive space:  4 Gigabyte or more available
•Graphics card:  64MB memory SVGA, 800x600, 16-bit colour 65K
•Sound Blaster compatible sound card •Microsoft compatible 2-button mouse

b. Recommended requirements:
•CPU:  Intel Core2 or AMD Athlon II – 2.5ghz or faster
•Memory:  2GB
•Hard drive space:  10 Gigabyte or more available
•Graphics card:  256MB memory SVGA, 1024x768, 32-bit colour (16-million)
•Sound Blaster compatible sound card
•Microsoft compatible 2-button mouse
IBM Compatible PC (Flash and Viper):
•Internet Explorer 6+, Firefox 3.0.1+
•Flash Player 10+ •Windows XP (32-bit), Windows Vista (32-bit and 64-bit) or Windows 7 (32-bit and 64-bit)

Account Registration

a. Once you have downloaded the casino (see Section 1 above), you will need to register an account. Following the prompts amd, complete the registration form by filling out all the mandatory fields. You will be required to enter a password of your choice. Note that your password is case sensitive. All of our casinos offer you the choice on registration of choosing one of the following main currencies: US$, CAN$, AU$, UK£, or Europe’s €. For specific regions we offer: Swiss Franc (S₣), Chilean Peso (CLP$), Chinese Yuan CN¥), Swedish Krona (kr).

b.Once registration is complete, you will be given a player account number. Keep your account number and password in a safe place. You will use them to access the casino each time you wish to play. 

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A variety of withdrawal mechanisms are available, all of which give you secure, efficient and fast access to your money. We will always refund via your method of purchase initially, and then to your chosen method of purchase (PMOP). For details of all of these methods please refer to the banking section. 

Withdrawal Steps
• Go to the "Bank" button in your Casino Mate software.
• Select the "Withdrawal" option.
• Select the amount you would like to withdraw.
• Once you have completed the withdrawal, the amount will leave your balance, which will be in a pending status for 24 hours. This means that you can reverse your withdrawal within 24 hours of making the withdrawal request. Thereafter the withdrawal will be in our cash-in management system.

It is not necessary for you to withdraw your winnings at the end of each session: your account can be left with a positive balance, and will be automatically saved by our server. These credits will be available for you to use the next time you login to the casino.

a. Risk Controls
Vegas Partner Lounge Casinos and Proc-Cyber Services play an active role in fraud prevention and detection. They aim to ensure the integrity of customer accounts as well as payments made to customers. Vegas Partner Lounge Casinos and Proc-Cyber Services employs a variety of appropriate security and risk controls, to oversee every transaction. Players are required to supply proof of identity, copies of the front and back of their credit cards, and a signed purchase history of their transactions and / or other appropriate documentation, particularly when attempting to withdraw credits. This ensures that e-cash deposits and redemptions are not fraudulently transacted.

b. Proc-Cyber Services
All commercial transactions at Vegas Partner Lounge Casinos are facilitated by Crazy Commerce, Borth Holdings Ltd and Proc-Cyber Services, the Internet's premier electronic cash merchant. CrazyCommerce.eu is a trade name for Go North Limited. Proc-Cyber Services offers safe and secure e-cash, which Vegas Partner Lounge Casinos are proud to be able to accept as a means of purchasing tokens. The banking facility is only available to Real Players i.e. players who wager with real money as opposed to Practice Players, who play for imaginary credits. We recommend that our customers print out all transaction data, as well as the rules of the game and to keep them at an easily accessible place.

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A selection of the most popular games are included in your initial download. To download more free games, just keep playing at the casino and the rest of the games will download in the background without interfering with your play. If there is a specific game that you want to play, but it is not immediately available, click on the game icon. This game will begin downloading immediately. You can monitor the download progress by watching the progress bar that will appear across the game icon.

Please note that the download time is dependent on the speed of your internet connection. Your Casino Mate software will also download new games and upgrades during normal play. These downloads are however small and are only carried out during periods that the link between your computer and the Casino's servers is inactive, such as the time between reel spins in a slot machine. As your game play takes priority you should not even notice that these downloads are in progress. 

The game's progress can be monitored via the progress bar that appears over the game button. Clicking on the next game button will start another download. You will notice that the game button in question, as well as the previous game button, has progress indicators. The game specified by the last button clicked will receive preference and download first.

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Yes. The casino software uses state-of-the-art 128-Bit encryption technology when data is transferred over the Internet. Each player is issued with a unique account number and players choose their own password.

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We provide free live chat, 24-hour toll-free and e-mail support to all casino players in several languages. Contact us 24-hours a day, 7 days a week if you have any questions, queries or suggestions. Our operators are standing by to assist you. 

Click here to go to our support page.

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Yes, all our casinos under the Vegas Partner Lounge Group operate under the licensing jurisdiction of Malta. We are also certified by eCogra.

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